Products Reviews

Through the *****FlyCommerce Product Review***** feature, customers can provide feedback on a product’s service quality or the vendor’s behavior directly from their account after completing a purchase.

This review option becomes accessible in the customer’s account only once the product has been fully purchased and successfully delivered.

Customer Review Process

When a customer navigates to the *****Review***** section from their *****My Account***** page, they will see all the products listed under *****Pending Reviews***** — these are products that have been fully purchased but not yet reviewed.

By clicking the *****Review***** button next to a product, the customer can submit their feedback. If they prefer, they can post their feedback anonymously by selecting the *****Review as Anonymous***** checkbox.

While submitting a review, customers can provide their desired *****rating****, write a _*****description_, and, if they wish, _upload images**_ to support their feedback.

Review History

When a customer submits a review, it will be moved to the *****Review History***** section. If the vendor has replied to that review, the customer can view the reply by clicking the *****Reply***** button.

From the *****Review History***** section, customers can also *****edit***** or *****delete***** any of their submitted reviews as needed.

Vendor Review Dashboard

When a customer submits a review, it will be deposited into the *****Reviews***** section of the vendor’s dashboard under *****Products*****. The vendor can respond to reviews directly from this interface.

The vendor also has the ability to view *****all reviews***** together or filter them by status - *****Pending,***** *****Approved****, or _*****Rejected**_.

Review Filtering

Vendors can also filter reviews based on *****ratings****. To do this, they can click the _*****Filter_ option located at the _top-right corner**_ of the page and apply the desired rating filter.

Admin Review Management

From the *****Reviews***** option under the *****Products***** section of the admin dashboard, the admin can view all submitted reviews. The reviews are organized and displayed with details such as *****Reviewer Name****, _*****Vendor Name_, _Product Name**_, *****Ratings****, _*****Status_, _Date**_, and *****Actions*****.

From this section, the admin can *****approve***** or *****reject***** reviews directly through the dashboard.

Review Display on Product Page

Only the reviews *****approved by the admin***** will be displayed in the *****Review***** section of the corresponding product.

Store Page Reviews

All reviews of the products available in a vendor’s store can be viewed by any customer from the *****Review***** section of the vendor’s *****Store Page*****.

Updated on: 06/03/2026