> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.flycommerce.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Products Reviews

Through the ****FlyCommerce Product Review**** feature, customers can provide feedback on a product’s service quality or the vendor’s behavior directly from their account after completing a purchase.

This review option becomes accessible in the customer’s account only once the product has been fully purchased and successfully delivered.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/f/b/99fbf86fac803000/de2b469d-f9ad-4c06-a9ca-646f62_78nqc9.png)

### Customer Review Process

When a customer navigates to the ****Review**** section from their ****My Account**** page, they will see all the products listed under ****Pending Reviews**** — these are products that have been fully purchased but not yet reviewed.

By clicking the ****Review**** button next to a product, the customer can submit their feedback. If they prefer, they can post their feedback anonymously by selecting the ****Review as Anonymous**** checkbox.

While submitting a review, customers can provide their desired ****rating****, write a ****description****, and, if they wish, ****upload images**** to support their feedback.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/f/9/63f9b54af0d1b400/5673643f-95e4-4ff4-91b4-8d4351_1jgj97m.png)

### Review History

When a customer submits a review, it will be moved to the ****Review History**** section. If the vendor has replied to that review, the customer can view the reply by clicking the ****Reply**** button.

From the ****Review History**** section, customers can also ****edit**** or ****delete**** any of their submitted reviews as needed.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/b/8/b/db8b58c2dcf87800/1baf1670-e091-4e2e-a571-82d27c_14cn6f7.png)

### Vendor Review Dashboard

When a customer submits a review, it will be deposited into the ****Reviews**** section of the vendor’s dashboard under ****Products****. The vendor can respond to reviews directly from this interface.

The vendor also has the ability to view ****all reviews**** together or filter them by status - ****Pending,**** ****Approved****, or ****Rejected****.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/6/6/8/166867db25190400/4bbbdb6b-6e0e-49ab-bd8b-ba3260_bik22c.png)

### Review Filtering

Vendors can also filter reviews based on ****ratings****. To do this, they can click the ****Filter**** option located at the ****top-right corner**** of the page and apply the desired rating filter.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/3/b/f/c3bf139df1d1d800/ee1bb2de-170a-41b1-96c2-1cb0fe_1cl6doj.png)

### Admin Review Management

From the ****Reviews**** option under the ****Products**** section of the admin dashboard, the admin can view all submitted reviews. The reviews are organized and displayed with details such as ****Reviewer Name****, ****Vendor Name****, ****Product Name****, ****Ratings****, ****Status****, ****Date****, and ****Actions****.

From this section, the admin can ****approve**** or ****reject**** reviews directly through the dashboard.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/2/0/8/d2080f699627a000/443d6442-3fab-4c1f-bb38-39f875_1mlwea2.png)

### Review Display on Product Page

Only the reviews ****approved by the admin**** will be displayed in the ****Review**** section of the corresponding product.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/9/0/c790a9c325c17000/67aafebf-a962-4ffe-bde0-aa7717_1bq0tq5.png)

### Store Page Reviews

All reviews of the products available in a vendor’s store can be viewed by any customer from the ****Review**** section of the vendor’s ****Store Page****.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/a/9/67a97adfc1197800/8_1uq0mfo.png)