Products Reviews

Through the FlyCommerce Product Review feature, customers can provide feedback on a product’s service quality or the vendor’s behavior directly from their account after completing a purchase.

This review option becomes accessible in the customer’s account only once the product has been fully purchased and successfully delivered.

Customer Review Process

When a customer navigates to the Review section from their My Account page, they will see all the products listed under Pending Reviews — these are products that have been fully purchased but not yet reviewed.

By clicking the Review button next to a product, the customer can submit their feedback. If they prefer, they can post their feedback anonymously by selecting the Review as Anonymous checkbox.

While submitting a review, customers can provide their desired rating, write a description, and, if they wish, upload images to support their feedback.

Review History

When a customer submits a review, it will be moved to the Review History section. If the vendor has replied to that review, the customer can view the reply by clicking the Reply button.

From the Review History section, customers can also edit or delete any of their submitted reviews as needed.

Vendor Review Dashboard

When a customer submits a review, it will be deposited into the Reviews section of the vendor’s dashboard under Products. The vendor can respond to reviews directly from this interface.

The vendor also has the ability to view all reviews together or filter them by status - Pending, Approved, or Rejected.

Review Filtering

Vendors can also filter reviews based on ratings. To do this, they can click the Filter option located at the top-right corner of the page and apply the desired rating filter.

Admin Review Management

From the Reviews option under the Products section of the admin dashboard, the admin can view all submitted reviews. The reviews are organized and displayed with details such as Reviewer Name, Vendor Name, Product Name, Ratings, Status, Date, and Actions.

From this section, the admin can approve or reject reviews directly through the dashboard.

Review Display on Product Page

Only the reviews approved by the admin will be displayed in the Review section of the corresponding product.

Store Page Reviews

All reviews of the products available in a vendor’s store can be viewed by any customer from the Review section of the vendor’s Store Page.

Updated on: 25/02/2026